Effective Date: October 8, 2024

At Luxury Sustainable Fashion, we are committed to providing you with high-quality products and a satisfying shopping experience. If you are not completely satisfied with your purchase, we are here to help!

Eligibility for Returns

You have 30 calendar days from the date of receipt to return an item. To be eligible for a return, the following conditions must be met:

• Items must be unworn, unused, and in the original condition with all tags attached.
• The item must be returned in its original packaging (if applicable).
• You must provide proof of purchase (receipt or order confirmation).

Non-Returnable Items

Certain items are non-returnable, including:

• Gift cards
• Final sale items
• Customized or personalized products

Return Process

To initiate a return, please follow these steps:

1. Contact Us: Email our customer service team at [your email address] or use the contact form on our website to request a return authorization.
2. Pack Your Item: Securely pack the item in its original packaging. Include the return authorization slip and a copy of your receipt.
3. Ship the Item: Send your return to the address provided by our customer service team. You are responsible for paying the return shipping costs. We recommend using a trackable shipping service to ensure your return is received.

Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund. If approved, your refund will be processed and credited back to your original payment method. Please allow up to 7-10 business days for the transaction to reflect in your account.